FAQ

STORE HOURS
Monday - Saturday: 10AM - 4PM
Sunday: Closed

ONLINE ORDER PICK UPS
Online order are available for pick-up in-store during normal store hours.

SHIPPING

We have USPS First Class and Priority Mail options available. All orders will ship within 1-2 business days.

REFUND POLICY
No cash, credit card or PayPal refunds. 

RETURN & EXCHANGE POLICY
Guam Baby Company strives to provide quality merchandise and a fantastic shopping experience. If you are not completely satisfied with your purchase, you may exchange it, or return it for store credit within 5 days from the date of purchase.

Returned items must be unused, unopened, and in their original condition. Clothing items must not have been worn and tags must be attached. Certain items may require a nominal restocking fee. Upon receipt of your approved return, Guam Baby Company will issue store credit, or prepare the item you selected for exchange.

All Pre-orders are final sale.

All Special Orders are final sale.

All Open Box and Display Items are final sale.

All Seasonal Items are final sale.

All Sale Items are final sale.

All Custom Items are final sale.

All Gift Certificates are final sale.

We do not accept mail-in returns. Please contact us if you need to make a return.

DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.